Legal
Privacy Policy
Last updated: January 2026
Vac Hotline operates a free lead-matching service that connects people who need vacuum truck work with independent service providers in our partner network. This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. By using this site or submitting a request, you agree to the practices described here.
Information we collect
We collect the information you choose to give us when you submit a quote request. That typically includes:
- Your name, email address, and phone number.
- The type of vacuum truck or service you need.
- Project details such as city, state or province, timeframe, and the description you provide.
- Optional details such as your company name or a preference to receive text messages.
- Basic attribution and technical data, such as the page you submitted from, referral source, and anonymized analytics, used to understand how the site is performing and to reduce abuse.
We do not knowingly collect information from anyone under the age of 18, and this site is not directed at children.
Why we collect it
The core purpose is simple: to match your request with qualified vacuum truck service providers who can serve your location and provide a quote. We also use the information to send you a confirmation, to follow up about your request if needed, to operate and improve the service, and to protect the site against spam and fraud.
How we share your information
To fulfill your request, we share the details you submit, including your contact information and project details, with qualified service provider partners in our network so they can prepare a quote and reach out to you directly. This sharing is the service you are asking us to perform.
We also rely on a small number of trusted service providers who process data on our behalf, such as our hosting and analytics provider (Vercel) and our email delivery provider. They may only use the information to provide services to us.
We do not sell your personal information. We share it only with service providers to fulfill your request and with the service providers described above, or where required by law.
Cookies and analytics
We use privacy-conscious, first-party analytics provided by Vercel to measure traffic and site performance. We may use cookies or similar technologies to keep the site working correctly, remember your session, and gather aggregate usage statistics. You can control cookies through your browser settings; disabling them may affect some functionality.
Data retention
We retain quote requests and related records for as long as needed to operate the service, support the service providers who respond, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
Your choices and rights
You may ask us to access, correct, or delete the personal information you have submitted, and you may opt out of any non-essential communications from us at any time. Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these, contact us using the details below and we will respond within a reasonable time. Note that once a request has been shared with a service provider, that service provider handles your information under its own privacy practices.
Security
We use reasonable technical and organizational measures to protect the information we hold, including encrypted transport (HTTPS) and restricted access to stored data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page, and your continued use of the site after an update constitutes acceptance of the revised policy.
Contact us
Questions about this policy or your information? Email us at support@vachotline.com.